Essentials

Provide staff with online access to core knowledge and skills training. Essentials is a portfolio of learning and development courses designed to provide staff with access to resources to build or enhance on their existing skill set: supervisors and new aspiring and middle managers can learn how they approach and undertake their day-to-day workplace activities.

The 43 courses are granular and last around 90 minutes; they are designed to enable a ‘dip in and dip out’ approach to learning, thereby enabling them to be accessed around users’ day-to-day responsibilities.

They are very easy to navigate and offer a high degree of feedback and user interaction, via the use of extensive questions through to a useful Check My Understanding feature.

The portfolio’s UK audio voiceover keeps the user’s attention and enhances the overall learning experience & strategic learning objectives that the Essentials portfolio has been used to achieve include:

  • Helping new managers learn the skills to succeed in a new role,
  • Ensuring supervisors and developing managers learn and undertake key management concepts,
  • Enabling managers to learn how to manage and develop people and relationships,
  • Enabling developing managers to learn to manage their time, tasks, responsibilities and team &
  • Providing aspiring managers with the key skills to evolve as effective managers

 

Courses

Communication skills

  • Effective Writing  
  • Giving Presentations  
  • Persuading with Numbers  
  • Preparing Presentations  
  • Report Writing  
  • Working with Numbers  

Customer service

  • Caring for Your Customers  
  • Putting Customers First  
  • Quality in Practice  

Leadership and Team Development

  • Appraisal Interviewing  
  • Developing Leadership  
  • Do or Delegate  
  • Managing Meetings  
  • Performance Troubleshooting  
  • Project Management  
  • Selection Interviewing  
  • Team Building  
  • The Effective Leader  
  • Understanding Leadership  

Literacy skills

  • Best Practice for Effective Business Writing  
  • Punctuation  
  • Spelling  
  • The English Sentence  

Personal Development

  • Assertive Manager  
  • Decision Making  
  • Making Objectives Happen  
  • Managing Yourself  
  • Negotiation Skills  
  • Plan Your Own Development  
  • Problem Solving  
  • Setting Objectives  
  • Time Management  
  • Working in teams  

Training and facilitation skills

  • Coaching Skills  
  • Facilitation Skills  
  • Mentoring Skills  
  • One to One Training  
  • Training for Non-Trainers  

Understanding budget and finance

  • Budgeting Basics  
  • Managing Your Budget  
  • Preparing Your Budget  
  • Understanding Balance Sheets  
  • Understanding Profit and Loss