IT Skills – Impetus

Interactive end user IT training.

The Impetus portfolio provides all staff, irrespective of their IT skills, with a comprehensive, easy to use suite of learning resources for a broad range of end user IT applications. Developed by Jenison, the portfolio is self-paced and simulation based, enabling learners to practice the techniques they will be undertaking when using the Microsoft Office application on their desk top in a work environment.

Designed with the end user in mind, the courseware is easy to use for both comprehensive, ‘new to the application’ skill-building right through to being accessible as a resource tool for flexible, as-and-when access.

The courses use interactive simulations to give users opportunities to learn by doing, and covers Microsoft Office through to ECDL Syllabus 5. Microsoft Office content teaches the features and navigation of Office applications (Word, Excel etc) while ECDL ensures staff have a recognised level of understanding in relation to PCs and the applications that can be run on them.

Strategic learning objectives that the Impetus portfolio has been used to achieve include:

Providing a large, dispersed workforce with access to a suite of online resources required to make a comfortable skills the transition from using Office 2007 on the desk tops to deploying Office 2010.
Ensuring that all staff in the organisation are provided with a ‘just in time’ resource to access as and when they have a requirement for Microsoft Office training.
Providing corporate benchmarking of staff in relation to levels of IT skills by delivering the courses over a Learning Management System,
Improving workplace effectiveness by quickly and easily providing answers in relation to the applications staff use on a day to day basis, and
Decreasing the level of IT help desk support required by staff as they learn to use the Impetus courses as a first port of call for questions in relation to their desktop applications.